Frequently Asked Questions

GENERAL QUESTIONS

A guy I know promised me at least X% return each year. Can you do that?
It depends. You can only rely on a guaranteed return on a fixed insurance product or CD.  Guarantees are subject to the claims-paying ability of the issuing insurance company.

Can I see your past performance?
That’s a tricky question to answer. Every person is different and has different goals. Past performance varies for each individual. With that said, we can discuss your goals and ideas and decide the best course of action. Then, we can show you the past performance for the manager we decide on.

How do I know Ravenna Capital is the best choice to manage my account?
That is something you will have to determine for yourself. What we can assure you is two things:

1) We treat people the way we want to be treated – with respect and honesty.

2) Our main goal is achieve stable returns and avoid the big downturns while capturing as much of the up side as possible.  A 35% loss can take a 55% increase just to get back to even.

Are there any reviews or testimonials of you I can look at?
The SEC has specific language in SEC rule 206(4)-1(a)(1) that states no investment advisor is allowed to promote testimonials of themselves. Please check out our profiles through FINRA’s BrokerCheck(here and here) and you can see the CFP board’s review(here). Finally, you can give us a call or set up a video conference and determine if you are comfortable for yourself!
What sets your company apart from the thousands of other people out there?
There are a few things we pride our work on:

– Ravenna Capital started as a family business and we stand by our family values.  We work to keep our family name in high regards even though we have grown.

– This office is never done learning. Our Certified Financial Planners are required, by the Board of Certified Financial Planners to take at least 30 hours/year of continuing education & ethics courses. Also, FINRA rules require all licensed individuals to study the newest regulations and firm elements. This means we are regularly learning the newest products and laws and well as refreshing our memories with the current products and laws.

–We are only as far away as a phone call.  You can reach out to us by phone, email, fax, video conference, etc. We are using technology to keep in touch across the country. We give you our word that if you reach out to us we will get back to you as fast as we possibly can.

– We’re all people here. No one is better than anyone else. Don’t feel shy to ask a ‘dumb’ question. At one point in the past we didn’t know the answer either. If we don’t know the answer we will tell you and then find out as quickly as we can!

 

ACCOUNTS

What is the minimum account balance required to get started?
It depends. Ravenna Capital will accept:

– For 401(k) & 403(b) management: An account value of at least $5,000

– For rollover IRA & Roth IRA management: An account value of at least $25,000

Which type of accounts does Ravenna Capital support?
Our main focus is working with 401(k)s & 403(b)s and doing rollovers from your 401(k) or 403(b) into an IRA or Roth IRA.

I want to check my account. How can I do that?
On Ravenna Capital’s homepage and navigation bar you will see “Client Login”. Just click that and it takes you to our site for accounts. If you don’t have login credentials please call us so we can set you up.

How much can I contribute to my rollover IRA?
If eligible, for both IRAs and Roth IRAs:

– If you are under 50 years of age: The maximum contribution that you can make is the smaller of $5,500 or the amount of your taxable compensations for the year.

-If you are 50 years of age or older: The maximum contribution is the smaller of $6,500 or the amount of your taxable compensation for the year.

I don't like lots of statements filling my mailbox, how can you help?
We offer the option to send your statements by secure email.
Can I link my bank account so I can contribute or withdraw funds without paperwork?
Yes, no problem at all. Please give us a call for more information!
What technology are you using?
It’s the 21st century and we’re using as much as possible to make working together easier.

1) Paperless statements

2) 24/7 online account access

3) GoToMeeting to set video conferences if we can’t meet in person

4) Our website is optimized for tablet and mobile use

5) We are exploring the use of digital signatures. Although in its infancy stages of development, this means in the future there may be no need to mail paperwork back and forth.

Can I consolidate multiple 401(k) or 403(b) accounts for Ravenna Capital to manage?
Yes, this is possible. Give us a call and we can discuss your options.
Can I combine my current IRAs or Roth IRAs for Ravenna Capital to manage?
Yes, this is possible. Give us a call and we can discuss your options.
Who may open an account with Ravenna Capital?
Any individual 18 or older who is a legal resident, US citizen, or permanent resident.

 

INVESTMENT ADVISORY FEES

How much does Ravenna Capital cost?
We charge an annual advisory fee of 1% maximum for all accounts. This pays our asset management team, administration team, technology costs, and our legal & insurance costs.

What other fees should I expect?
Our office will not charge any other fee to our clients.
How do you charge me?
The fee is split and billed quarterly. The amount is withdrawn automatically from your account every 3 months. The amount will be based on your account value the day before the fee is billed.
So what if I decide to give you one of my accounts and then mirror your investing with my other accounts?
Go for it. There is nothing to stop you. But why not just put it all in one place and let us do all the work for you? Keep in mind that your results may not turn our exactly the same as our results due to multiple factors. Remember: Prices and yields are subject to market changes and availability. Past performance is no guarantee of future results.

 

TAXES

Will Ravenna Capital send me the tax information on the account I have there?
Your tax documents will be mailed and/or emailed to you each year. If any trouble arises we will assure you get them as fast as we can.
Will you be keeping track of everything or do I need to keep track?
Don’t stress, the firms we work with will keep a close record of each action on your account and then send it to you in an easy to read document each year. Everything will also be presented on your tax documents.
I am not very good with taxes. Can you help me?
We have a long standing relationship with a very skilled accounting team. We can simply refer you to them when tax season comes along. They specialize in personal and business taxes so they can help you outside of Ravenna Capital tax questions at the same time.

When do I need to worry about taxes on my IRA accounts?
It depends on which type. A regular IRA is taxed when you withdraw the money after age 591/2. A Roth IRA is taxed when you contribute money to the account and then is tax free when withdrawing after age 591/2. Aside from a few exceptions, both accounts will charge you a 10% fee plus recognized as income for tax purposes if you withdraw before 591/2.